Terms
& Conditions of Sale
|
Acceptance of Terms
& Conditions of Sale - Customer agree's that they have
been provided opportunity to review the Terms &
Conditions of Sale upon our web site prior to submitting
their order and understand that it is accepted by Tamco
Systems Inc. for processing only in accordance with the
terms of sale set forth herein. This policy shall govern
all disputes which may arise. Jurisdiction of this
agreement shall be within the State of Florida and
resolution made in accordance with the laws thereof. All
sales are bound by this agreement.
Standard Order Processing - The average processing time
(excluding special order or custom made models) is about
15-30 days for domestic orders.
All
charges will appear upon your credit card statement as Tamco
Systems Inc. or Tamco
Systems/AmBanner.
Shipping - Shipping & Handling charges shown upon our
shopping cart are an automated estimate of actual shipping
and handling charges that will be applied to the customers
final billing. International shipments are usually sent via
Air Parcel Post for the fastest affordable service. In some
cases, due to national security, postal or import
regulations, these shipment will require slower ground
transportation by ship. International shipments can be
delayed by foreign customs inspection as well as local
delivery abilities within the receiving country.
Backorder Items - Customer agree's that products not
currently in stock or purchased as anticipated manufacturer
releases, will automatically be placed on backorder status
for up to twelve (12) months from the date of order.
Customer understands and authorizes that such backorders
will be processed, charged and shipped as the product
becomes available unless we are otherwise instructed to
cancel the backorder. Additional shipping/handling fee's
may be applied to backorder items.
Delivery Confirmation - Title to all merchandise transfers
to the customer upon shipment. Customer agrees that Delivery
Confirmation, as provided by the USPS (United States Postal
Service), UPS, FedEx or other carrier, shall serve as
bonafide proof of delivery of package(s) to the customers
shipping address. Customer agrees that they are solely
responsible for the security of their mail receiving area
and shall hold harmless, Tamco Systems Inc. or duly
authorized affiliate thereof, for any missing parcels or
losses once a package is "confirmed" by the USPS (or other
authorized carrier such as UPS, FedEx, DHL etc.), as having
been delivered to the customers shipping address. No refunds
will be honored under these circumstances.
Sales Taxes - We are required by Florida Department of
Revenue to collect Sales Tax on all orders which are
initiated within the State of Florida or orders which shall
be shipped to receiving parties within the State of Florida.
Customs / Import Taxes - Customs taxes (if any), imposed by
a foreign government upon its residents is the
responsibility of the individual customer in accordance with
the laws of their respective nations. Tamco Systems Inc. is
not authorized to collect taxes or import duties for any
foreign government.
Return/Exchange - Non-custom made items may be returned
within fifteen (15) days provided they are; (a) in
resealable condition and packaged in the products original
factory packaging; (b) that a copy of the Sales Receipt is
enclosed, and; (c) that you include a Return Merchandise
Authorization form. All returns should be posted to: Tamco
Systems Inc., 3041 Anata Drive, Zephyrhills, FL 33541
USA
Return Items - Shall be subject to a 20% Restock Fee
based upon the retail value of the product. Shipping /
Handling fees are non-refundable. Balance will be applied
back to the original credit card used in the
transaction.
Exchange Items - Shall be subject to a 10% Restock
Fee based upon the retail value of the product. Balance
shall be applied to offset the cost of the replacement
product along with reshipping and handling fee's.
Credit Card Security - Customer hereby states that they are
the valid holders of the credit card being utilized in the
transaction or are duly authorized users of the said credit
card account. Any chargeback upon a sale contested by the
credit card holder, or owner, as being "not authorized" may
subject the user of said account to criminal prosecution as
well as imposition of civil penalties under State and
Federal laws unless restitution is made or products safely
returned.
Bankcard Chargeback's - Customer shall be responsible for
any fee or penalty imposed upon Tamco Systems Inc. which
resulted from the customers initiation of a sale dispute or
merchant chargeback, which was resolved in favor of Tamco
Systems Inc. Customer authorizes Tamco Systems Inc. to
recoup imposed merchant damages by charging same to
customers credit card, or via direct billing invoice which
must be paid within 14 days of presentation. Unpaid
balances shall carry an interest rate of 18% and may be
referred to collections.
Privacy Policy - Information provided by customer is
considered confidential and utilized for internal purposes
only. Customer authorizes and may on occasion receive
in-house mailings from our mailing list via email or direct
mail services.
Disclaimer - Products shown upon our web site are products
which are available for retail sale but, due to the nature
of production, may not necessarily be in stock. We and/or
the manufacturers reserve the right to change paint/marking
schemes on models from time to time, the materials that the
models are manufactured with, and to increase or decrease
prices without prior notice. We also reserve the right to
discontinue any models in our product line at any time or to
change scale of models being offered for sale without prior
notice. Handcrafted style models may vary due to individual
human abilities from a specific aircraft representation.
This is especially true for hand painting of fine details
upon handcrafted models.
Additional
Terms for Special Order & Custom Made
Models
|
Definition - Models which typically require factory
production, such as those offered by FLYTELine, Atlantic or
Desktop Models.
Custom Model Order Processing - Production time is estimated
at about 180 days which is exclusive of shipping and transit
times. This
figure is only an estimate and not a guarantee of delivery
within this time frame. The
production period can and does vary depending upon factory
workloads, complexity required in production of a particular
model, as well as unexpected delays such as those caused by
craftsmen shortage, political instability, customs
clearance, weather or interruption in shipping services.
Customer understands that Tamco Systems Inc. or it's
affiliates, has no control over the factory production
process or transit times, and shall hold Tamco Systems Inc.
and it's affiliates harmless for any production or delivery
delays that may be experienced.
Custom Model Grace Period & Refunds - Customer
understands that all custom made models, such as those
offered by Flyteline, Atlantic or Desktop, are prepaid
"non-refundable" products except as otherwise outlined
herein. Due to the nature and value of these models, a
Grace Period of fourty-eight (48) hours is provided to the
customer following submission of their order, to cancel same
without charge. Customer agree's that cancellation beyond
the Grace Period but prior to final shipment of the finished
model, will result in a 50% surcharge, based upon the
products retail value. The remaining balance, including all
shipping and handling charges prepaid, will be refunded back
to the customers credit card used for the original purchase,
or by company check where credit card is no longer valid or
customer originally paid by cash.
Special - Custom Order Refund Index
Within 48 hr Grace Period.... Full Refund
Prior to Final Shipment..........50 % Refund
Following Final Shipment......No Refund
Shipping / Delivery - Title to custom and special order
models shall transfer to the customer at time of shipment.
Customer refusal to accept delivery, or unauthorized return
of custom or special order models, shall be deemed as the
customers abandonment of personal property, and shall not
entitle customer in lieu of such return to any refund
outside the terms outlined in this agreement. All special
order or custom made models are non-refundable following
final shipment to the customer. Customer agrees that this
condition of sale shall be held valid and non-contestable
during any claim for refund or credit card chargeback, and
hereby waives any right to refund or credit card chargeback
for amounts in excess of this agreement.
Custom Model Production - Customer hereby understands that
the production of custom made models is not an "exact
replication" of the aircraft or it's colors. Each custom
model is handcrafted individually so there can be some
differences in design. Paint colors used are those which
match most closely to colors seen in the images provided by
the customer or used in the replication of the aircraft.
Digital or scanned photos can and do vary in printing,
electronic transmission or viewing in various electronic
media's. Accordingly, final paint color application to the
model may vary from colors of the actual aircraft unless
actual paint chips have been provided by the customer.
Logo's, lettering or registration numbers which are hand
painted, may vary in quality and appearance as opposed to
decals or stamp printing, due to human limitations.
Customer understands that no refunds or model remakes will
be granted for the products final appearance.
Shipping Damage (Custom Models Only i.e. Flyteline,
Atlantic, Desktop) - In the event customer should receive a
custom model damaged in shipping, we will replace it with
new production or provide a refund. However, since these
models are insured, customer shall not, under any
circumstances, take it upon their own to return a damaged
product to us directly. Customer agrees to (a) notify
customer service of the situation at once (b) keep the
original box and all packing materials. Upon notification
from the customer, depending upon method of shipment, we
will provide customer with instruction for proper method of
returning the damaged product. Customers failure to abide by
this clause, follow proper return instructions we provide,
or by returning a damaged item to us directly without prior
authorization, could invalidate our carrier insurance
protection and result in a denied damage claim. In such
event, model replacement or refund to the customer is void.
Customer Service Email
service_desk@tamcosystems.com
Use of
this website and the subsequent submission of an order
constitutes your acceptance of the Terms and Conditions
outlined herein.
Rer 0307 ©
Copyright
aircraftshop.com
|